Privacy Policy
Last updated: 26 July 2026
EBO CERAMICS respects your privacy.
ABOUT THIS POLICY
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit eboceramics.com.au, purchase our work, make an enquiry, request a commission or subscribe to our communications.
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to our business.
INFORMATION WE COLLECT
Depending on how you interact with us, we may collect:
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your name
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email address
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telephone number
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billing and delivery address
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account and login information
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order and payment information
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products purchased or considered
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delivery and tracking information
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commission enquiries, project details and related correspondence
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photographs or other information you provide for a commission
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newsletter and marketing preferences
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messages sent through our website, email or social media
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IP address, browser, device and operating-system information
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website activity, cookie information and analytics data
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information needed to prevent fraud, protect our website or meet legal obligations
Please provide only the information needed for your enquiry or order.
HOW WE COLLECT INFORMATION
We may collect personal information when you:
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visit our website
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create or use an account
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place an order
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contact us
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request a commission or quotation
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complete a website form
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subscribe to our mailing list
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enter a promotion or survey
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communicate with us by email or social media
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interact with cookies, analytics or advertising tools on our website
We may also receive information from Wix, payment providers, delivery services, analytics providers and other services used to operate our business.
HOW WE USE INFORMATION
We may use personal information to:
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process and manage orders
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take and confirm payments
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arrange shipping and delivery
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communicate about an order or commission
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respond to questions and customer-service requests
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prepare quotations and commission proposals
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manage customer accounts
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provide requested products and services
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maintain business, accounting and transaction records
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improve our products, website and customer experience
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understand website activity and product interest
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send marketing communications where consent or another lawful permission exists
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prevent fraud, misuse and security incidents
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enforce our Terms of Service
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meet legal, tax, accounting and regulatory obligations
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establish, exercise or defend legal claims
We will not use personal information for an unrelated purpose unless you consent or the law permits or requires it.
PAYMENTS
Payments made through our website are processed by Wix and the payment provider selected at checkout.
EBO CERAMICS does not directly store your complete credit-card number or card security code.
Payment providers may collect and process information according to their own privacy policies and security requirements.
COOKIES AND ANALYTICS
Our website uses cookies and similar technologies.
Cookies may support:
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shopping-cart and checkout functions
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customer accounts and website security
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language and display preferences
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website performance and analytics
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advertising and campaign measurement
Some cookies are essential for the website to operate. Other cookies may collect analytics or advertising information.
Where a cookie-consent tool is available, you may accept or decline non-essential cookies. You may also control cookies through your browser settings. Disabling cookies may affect some website functions.
MARKETING COMMUNICATIONS
We may send you news, product updates, exhibition information or promotional messages where you have consented or where Australian law otherwise permits this.
You may unsubscribe by:
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selecting the unsubscribe link in a marketing email
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changing your communication preferences where available
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emailing hello@eboceramics.com.au
We will process unsubscribe requests within five working days.
Unsubscribing from marketing will not stop necessary messages about an order, delivery, account or commission.
WHEN WE SHARE INFORMATION
We may share personal information with service providers that help us operate our business, including:
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Wix, which hosts and supports our website and online store
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payment processors and financial institutions
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Australia Post and other delivery providers
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email and newsletter providers
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analytics and advertising providers
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website, technology and security providers
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accountants, insurers, advisers and professional service providers
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galleries, installers, fabricators or contractors involved in a commission where necessary
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government authorities, regulators, courts or law-enforcement agencies where required by law
We provide these parties only with information reasonably needed to perform their services.
We do not sell or rent your personal information.
OVERSEAS PROCESSING
Some service providers may store or process information outside Australia.
Depending on the provider, these locations may include the United States, countries within the European Union, Israel and other locations described in the provider’s privacy policy.
Where Australian privacy law applies, we take reasonable steps regarding overseas handling of personal information as required by law.
SECURITY
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
These measures may include:
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password-protected systems
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restricted access to business accounts
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secure website connections
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reputable website and payment providers
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account-security and fraud-prevention tools
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deletion or de-identification of information that is no longer needed
No online service or storage system provides complete security. Please contact us promptly if you believe your information or account has been misused.
DATA BREACHES
If the Privacy Act 1988 applies and an eligible data breach is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner as required by law.
RETENTION
We keep personal information only for as long as reasonably needed for the purpose for which it was collected.
We may retain order, payment, commission and transaction records for the period required by tax, accounting, insurance and other laws.
When information is no longer needed, we take reasonable steps to delete or de-identify it.
ACCESS AND CORRECTION
You may ask us to:
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provide access to personal information we hold about you
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correct information that is inaccurate, incomplete or outdated
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update your contact or communication preferences
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delete information where we no longer need or have a legal reason to retain it
Email your request to hello@eboceramics.com.au.
We may ask you to confirm your identity before providing access or making changes.
We will respond within a reasonable period. We will explain any legal reason that prevents us from completing your request.
PRIVACY COMPLAINTS
If you have a privacy concern or complaint:
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Email hello@eboceramics.com.au.
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Describe your concern and include any relevant details.
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Use “Privacy complaint” as the email subject.
We will review your complaint and normally respond within 30 days.
If the Privacy Act applies to the matter and you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.
THIRD-PARTY WEBSITES
Our website may contain links to galleries, stockists, social-media services or other third-party websites.
Those websites operate under their own terms and privacy policies. EBO CERAMICS does not control how third-party websites collect or handle information.
CHILDREN
Our products and website are not directed to children under 16.
We do not knowingly collect personal information from children without appropriate consent. Please contact us if you believe a child has provided personal information to us.
CHANGES TO THIS POLICY
We may update this Privacy Policy when our business practices, website services or legal obligations change.
The current version and its update date will appear on this page.
CONTACT
EBO CERAMICS
Website: www.eboceramics.com.au
Email: hello@eboceramics.com.au
EBO CERAMICS is operated by Erez Ben-Or,ABN 65 010 439 024.